Plae8 Privacy Policy – Data Protection & Privacy for Our Malaysian Players Come First

This Privacy Policy describes how plae8 collect, use, disclose, and protect your personal information when you use our live casino, slots, football betting, and virtual sports platform at https://plae8.asia. This document applies to all players who register and use plae8 services, including access via mobile devices.

Plae8 operates on the principle that privacy is a fundamental right, not an optional add-on. We design our systems and processes with privacy built in from the ground up — not simply layered on after the fact. This means decisions about data collection, data use and data retention are always made with the impact on player privacy as the primary consideration.

This Privacy Policy is to be read together with Terms & Conditions plae8 and Responsible Gaming Policy us. Together, these three documents form a comprehensive framework governing the relationship between plae8 and its players.

Plae8 collects your personal data through various means when you use our platform. Below are the categories of data we collect and how they are collected:

Data You Provide Directly:

• Full name as shown on your Malaysian identity card or passport.
• Malaysian identity card number (MyKad) or passport number for identity verification.
• An active Malaysian mobile number for OTP verification.
• Personal email address for account communications and promotions.
• Date of birth for age verification against the 21-year minimum age requirement.
• Malaysian residential address for KYC compliance purposes.
• Payment account information: bank account numbers, bank names (such as Maybank, CIMB, RHB, Public Bank, Hong Leong Bank), or e-wallet details (Touch 'n Go, GrabPay, ShopeePay, Boost) registered for deposits and withdrawals.

Automatically Collected Data:

• IP address and approximate location derived from IP.
• The device type, operating system, and web browser version you are using.
• Game activity logs: date, time, games played, bet amounts, and outcomes.
• Financial transaction logs: all deposits and withdrawals including payment method, amount, and timestamp.
• Session data: login duration, pages visited within the platform, game preferences.
• Cookie data and tracking technologies as described in Section 6.

The information we collect is used for legitimate and necessary purposes in operating the plae8 platform. Below are the primary purposes for which your data is used:

• Identity and credential verification: To verify that you meet the 21-year minimum age requirement and are located in a jurisdiction where use of this platform is permitted.
• Account management: To create, maintain and secure your plae8 account, including password recovery and two-factor security verification.
• Transaction processing: To process deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX and other e-wallets, and to process withdrawals to your Malaysian bank account.
• Gaming services provision: To give you access to the live casino (baccarat, blackjack), slots, progressive jackpots, Sports Betting on the Malaysia Super League and EPL, as well as virtual sports.
• Fraud prevention and AML: To detect and prevent fraudulent activity, money laundering and platform abuse that compromises the security of other players.
• Service communications: To send important notifications related to your account, security, transaction confirmations and material updates to our terms.
• Marketing communications (with consent): To keep you informed about bonuses, promotions, special offers, and new games at plae8 — only where you have consented to receive such communications.
• Responsible gambling: To monitor play patterns and identify players who may benefit from assistance or self-control tools, in line with plae8's commitment to Responsible Gaming.
• Platform improvements: To analyse aggregated usage data (without identifying individuals) in order to understand how players use the platform and make meaningful improvements.
• Legal compliance: To comply with applicable legal requirements, regulatory obligations, and court orders relating to plae8's operations.

Plae8 will not use your data for any purpose not listed above without first obtaining your renewed consent.

Plae8 does not sell, rent or transfer your personal information to third parties for their own marketing purposes. However, there are limited situations where we need to share your data with certain parties to keep the platform running properly:

Payment Service Providers: We share necessary transaction information with the payment processors we engage to facilitate deposits and withdrawals. This includes information required by providers such as Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost and the FPX network. Such sharing is limited strictly to the data needed to process the relevant transaction.

Game Software Providers: Our casino and virtual sports game providers may receive session statistics required to ensure games function correctly. This data is shared in a form that does not directly identify individual users.

Legal Authorities: We will disclose personal information to Malaysian authorities or regulatory bodies when required to do so by law, court order, or a legitimate investigation. In such cases, we will notify you of the disclosure where permitted by law.

Business Transfer: Should plae8 be involved in a merger, acquisition or asset sale, players' personal information may be transferred as part of that transaction. Players will be notified in advance and given the option to close their accounts if they do not agree to the transfer.

Plae8 continuously invests in security infrastructure to ensure your data is protected at every level — from the moment you enter your password to when we store your transaction records. The following are the key security layers we have in place:

• Encryption of data in transit: SSL/TLS 256-bit encryption secures all communications between your device and plae8 servers.
• Encryption of data at rest: Sensitive data stored in our databases is encrypted using the AES-256 standard.
• Payment tokenisation: Your payment method details (Touch 'n Go, GrabPay, DuitNow, FPX, etc.) are never stored in plain text — only secure tokens are retained.
• Multi-layer firewall: plae8 servers are protected by enterprise-grade firewalls that filter malicious traffic before it reaches our systems.
• Intrusion detection system (IDS/IPS): Network traffic is monitored continuously 24/7 to detect and block intrusion attempts and cyberattacks.
• Two-factor authentication (2FA): Logging in to your plae8 account requires OTP verification via the Malaysian mobile number you registered.
• Role-based access control: plae8 staff may only access the data required for their specific roles — no individual has blanket access to all player data.
• Regular security audits: The plae8 system undergoes regular penetration testing and security audits conducted by independent third parties to identify and address any vulnerabilities.

While we implement comprehensive security measures, no system is entirely risk-free. In the unlikely event that player data is compromised, plae8 is committed to notifying affected players within 72 hours of becoming aware of the incident, in line with industry best practices.

Plae8 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Required Cookies (Cannot be disabled): These cookies are required for core platform functions such as login authentication, session management, and security. Without them, the platform cannot operate.
• User Preference Cookies: These cookies store your preferences such as interface language, display settings, and game preferences so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Used to understand how players navigate the platform — including the most visited pages, time spent in each section, and browsing patterns. This data is collected in aggregate form and does not directly identify individuals.
• Security Cookies: Helps detect and prevent fraudulent activity by monitoring unusual login patterns and usage behaviour.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the plae8 platform on your device. Note: plae8 does not use third-party cookies for advertising or cross-site tracking.

In operating a platform that relies on game software providers and technical infrastructure from various locations worldwide, your data may in certain circumstances be processed or stored outside Malaysia. When this occurs, plae8 ensures:

• Transfers are only made to countries or jurisdictions with an equivalent or higher level of data protection than Malaysia.
• Legally binding data protection agreements are signed between plae8 and data recipients before any transfer takes place.
• Additional technical security measures such as end-to-end encryption are applied during cross-border data transfers.
• Transfers comply with the data protection legal requirements applicable to plae8's operations.

Plae8 retains your personal data only for as long as necessary for the purpose it was collected, or as required by law. The following are the general retention guidelines we follow:

• Active account data: Retained for as long as your account remains active with plae8, and for seven (7) years after account closure for legal compliance and audit purposes.
• Financial transaction records: Retained for seven (7) years from the date of transaction, in line with standard accounting and anti-money laundering requirements.
• Game activity logs: Retained for three (3) years from the date the activity occurred, for dispute resolution and game fairness audit purposes.
• Communication data (support emails, chat logs): Retained for two (2) years from the date of communication for customer service reference.
• Analytics data: Aggregated usage data is retained for two (2) years for trend analysis and platform improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. The deletion process uses methods that ensure the data cannot be recovered.

As a plae8 player residing in Malaysia, you have the following rights regarding your personal data. You may exercise any of these rights by contacting us via email at support@plae8.asia:

• Right to Access: You have the right to request and obtain a copy of all personal data we hold about you in a readable format.
• Right to Rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request a correction without undue delay.
• Right to Erasure: Under certain circumstances, you have the right to request that we delete your personal data — the "right to be forgotten". This is subject to our legal obligations to retain certain records.
• Right to Object to Processing: You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing for other purposes based on our legitimate interests in certain circumstances.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the validity of any processing carried out prior to the withdrawal.
• Data Portability Rights: You have the right to receive your personal data in a structured, machine-readable format, and to transfer it to another data controller if needed.

Plae8 will respond to privacy rights requests within 30 business days. For complex cases, this period may be extended, and you will be notified in writing. We do not charge any fees for processing reasonable privacy rights requests.

The plae8 platform is strictly for individuals aged 21 and above. We do not knowingly collect or retain personal information from individuals under the age of 21.

Parents and guardians who share devices with children or teenagers are encouraged to enable parental controls on those devices to prevent unauthorised access to plae8 and other online betting platforms.

If we become aware that we have collected personal data from an individual under the age of 21, we will take immediate steps to delete that data and close the account in question without compensation.

Plae8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer. We are committed to keeping you informed of any material changes.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending a notification to the email address registered to your account at least 14 days before the changes take effect.
• Displaying prominent notices within the plae8 platform during the notice period.

Continued use of the plae8 platform after the notice period is considered acceptance of the updated privacy terms. If you do not agree with the changes, you have the right to close your account before they take effect and request deletion of your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way plae8 handles your personal data, you may reach our team through the following channels:

• Email: support@plae8.asia — please include "Privacy Enquiry" in the subject line to ensure your email reaches the right team promptly.
• Live Chat: Available 24/7 within the plae8 platform — select "Privacy & Data" in the support menu for privacy-related enquiries.

We are committed to responding to all privacy enquiries within 5 business days, and to resolving formal complaints within 30 business days of receipt. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in Malaysia.

Plae8 values the trust you place in us by using this platform. Your privacy is a responsibility we take seriously — not merely a legal obligation, but the foundation of trust that underpins our relationship with every Malaysian player on plae8.